About Us

Benefit Services of Hawaii, located in Honolulu, is pleased to provide insurance plans that ensure added peace of mind in an unexpected crisis. All products are underwritten by USAble Life, which has a strong reputation for superior service and is rated “A” (excellent) by A.M. Best Rating and ranks among the elite of Ward’s 50 Top Performing Insurance Companies.

Our Vision

Be the carrier of choice for partners, brokers, agents, employer groups, and members. Through teamwork, expertise, and collaboration — we will deliver service excellence, innovative solutions, and outstanding partnerships that increase our members’ financial security and overall health and well-being.

Our Mission

Through valued partnerships, we deliver ancillary products and service that make a meaningful difference to our customers when they need us the most.

Enrollment and Services Capabilities

  • AccessAble Online self-service capabilities
  • Broker access to support client enrollments
  • Optional employee self-enrollment
  • Auto-draft and online bill payment
  • Online evidence of Insurability
  • Real-time employee updates
  • Electronic Data Interchange (EDI) partnerships
  • New group set up and onboarding
  • Online claims submission (Life and Disability)

Service Expertise

  • Local personal attention from our Hawaii team
  • Partnered with USAble Life who serves 27,000 groups and 1,000,000 members
  • Over 95% of complete claims are processed within five days and with 97% accuracy
  • Holistic on-boarding — 90% of groups are implemented within 15 days
  • 92% first call resolution

Value-added Services/Options

  • New ID Theft Service (Group Term Life)
  • Travel Assistance (Group Term Life)
  • Employee Assistance Program (Long Term Disability)
  • Dignity Funeral Planning Services (Group Term Life)
  • Employer- and employee-paid options
  • A variety of enhanced benefit options

We’re financially strong

USAble Life maintains an “A” (excellent) rating by A.M. Best and is an eight-year Ward’s Top 50 Life-Health Performer. USAble Life is the 20th largest life insurer in the United States.

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